Fiber Clean LLC
Effective Date: September 15, 2026
Fiber Clean LLC (“we,” “us,” or “our”) operates FiberClean.com. This Privacy Policy explains how we collect, use, and safeguard the information of our customers and anyone who contacts us, including through our website contact form and our SMS program.
Information We Collect
We may collect:
- Name
- Phone number
- Email address
- Physical address
- Details you include in an inquiry or contact form submission
- Service history and preferences (for customers)
- SMS opt-in and consent records
How We Use Your Information
We use collected information to:
- Respond to inquiries, questions, and quote requests
- Provide, operate, and maintain cleaning services
- Process payments and send invoices
- Confirm and manage appointments
- Send service updates and notifications
- Provide customer support
- Send marketing communications (only if opted in)
Text Messaging (SMS) Program
Fiber Clean LLC offers SMS communications to customers and prospective customers who opt in, such as by checking the SMS consent box on our website contact form.
Messages may include:
- Responses to your inquiries and quote requests
- Appointment confirmations and reminders
- Technician arrival notifications
- Job updates and follow-ups
- Billing notifications
- Occasional promotions (only if you opt in to promotional messages)
Opt-In
By checking the SMS consent box on our website contact form, or by otherwise expressly agreeing to receive text messages, you consent to receive SMS messages from Fiber Clean LLC. You do not need to be a current customer to opt in. Consent is not a condition of purchase, and you may submit an inquiry without opting in.
Opt-Out
Text STOP to unsubscribe. You will receive confirmation of removal.
Help
Text HELP or contact us at:
info@fiberclean.com
(610) 690-2000
Frequency
Message frequency varies.
Carrier Notice
Message and data rates may apply. Carriers are not liable for delayed or undelivered messages.
Information Sharing
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes.
We do not sell, rent, or lease customer information.
We may share information with trusted service providers such as:
- Jobber (service management platform)
- Payment processors
- Email communication providers
These partners may only use data to perform services for Fiber Clean LLC and must maintain confidentiality.
All of the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
Data Security
We implement industry-standard security measures to protect your personal information from unauthorized access, disclosure, or misuse.
Your Rights
You may request to:
- Review your information
- Update your information
- Request deletion of your information
Contact us using the details below.
Contact Information
Fiber Clean LLC
616 Baltimore Pike #4
Springfield, PA 19064
(610) 690-2000
info@fiberclean.com